Can you help us please?
We are interested in understanding claims management processes as they are experienced by your clients. We get to see what is written in documents, forms, and processes, but we want to hear from you what actually happened with your clients.
In particular how follow-ups were managed – for example how contact was made around continuing assessments, or checking up on whether the client is actually following a recommended treatment programme. Even if you just jot down a few quick points in an email half a dozen such emails will alert us to more issues.
Please email [email protected]